Refund policy

Refund Policy

Last updated: March 2026

At Bell Bird, we are committed to providing a clear, fair, and reliable shopping experience. Please review our return and refund policy below.

1. Return Window

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

2. Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

  • Item must be unused and in the same condition as received
  • Item must be returned in its original packaging
  • Proof of purchase is required

3. How to Start a Return

To initiate a return, please contact our support team:

Email: service@bellbirdco.com

Important: All returns must be requested and approved before sending items back. Unauthorized returns will not be accepted.

If your return is approved, we will provide a prepaid return shipping label that you can download and print.

4. Return Address

Approved returns should be sent to the following address:

69 Commerce Dr
Perris, CA 92571
United States

5. Return Shipping & Fees

  • Return shipping label: Free (provided upon approval)
  • Return method: By mail
  • Restocking fees: None

6. Exchanges

We accept exchanges. The fastest way to receive a replacement is to return the original item first. Once your return is approved, you may place a new order for the replacement product.

7. Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery. We will review the issue and provide an appropriate solution, including replacement or refund.

8. Exceptions / Non-Returnable Items

For safety, hygiene, and transportation compliance reasons, certain products are not eligible for return once opened or used.

This includes household cleaning products such as drain cleaning solutions, which may contain active ingredients that require controlled handling and shipping.

  • Opened, used, or unsealed items cannot be returned
  • Items that do not meet return eligibility conditions will not be accepted

Exception: If your item arrives damaged, leaking, defective, or incorrect, this limitation does not apply. Please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will provide a replacement or refund.

9. Refund Processing

Once your return is received and inspected, refunds will be processed within 7 business days.

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider

If you have not received your refund after this period, please contact us.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Website: https://bellbirdco.com
Email: service@bellbirdco.com

We aim to provide a transparent and fair experience for every customer.